Food was amazing but service left something to be desired. Our server didn't seem like he wanted to be there. As a server myself, I understand that you may not want to be at work at that moment but you still put on a happy face and take care of your guests. Menu knowledge was also lacking. We ordered one of the pizzas on the menu and he had no idea what we were talking about. The food is definitely what will keep us coming back even though it is about an hours drive to get there.
TERRIBLE CUSTOMER SERVICE. Called wanting to place a Togo order and then yelled at me when they didn’t have the item I wanted. I asked them to give me one second to ask what-else my friend would like since they didn’t have what she asked me to get her and he Told me to call back when I’m ready to order because they were “too busy” and then hung up on me. Then put me on hold and then the line went busy every time I tried to call back.
This was our first time at Gondolier. The service and food were excellent. We were greeted warmly, and had multiple owners/managers checking on us in addition to our wait staff. The dessert selection was impressive, and the meal portions were large. We ended up taking half of each meal home with us.
1st time here......I had the baked beef ravioli & my boyfriend had the baked lasagna..We both thought our dishes were very good. I have to say the service was excellent. Our food arrived before we could take in the ambience of this cozy place. Prices were even reasonable.
Love several dishes here, and every slice of cake I've gotten Has been incredible. Beth was our waitress yesterday and she always does a great job! Love Gondolier!!!