Salem, OR—Governor Tina Kotek is launching her new administration by setting ambitious goals for improving customer service and delivering on a focused agenda. Yesterday, she sent a letter to all agency leaders outlining new expectations that will serve as guideposts for this effort.

The Oregon Agency Expectations will provide new data to help break down silos and make systems improvements across state government.

“A core part of my vision for the next four years is to improve customer service for Oregonians – whether they are coming to us for a service, or we are coming to them in the wake of a disaster,” Governor Kotek wrote. “That means being more efficient, more effective, and creating systems that will empower our collective 42,000 public servants to deliver for Oregonians.”

Gov. Kotek is directing the Department of Administrative Services (DAS) to provide her office with updates on the progress in meeting the new expectations quarterly beginning June 1, 2023.

Read the letter and new agency expectations here.

Gov. Kotek also sent a letter to all state employees yesterday, thanking them for their public service and pledging to partner with them in solving problems, big and small.

“Thank you for serving Oregon and all of the people who call our state home. Thank you for your professionalism and commitment to public service. Thank you for the grit and dedication you each have shown through back-to-back crises and unprecedented challenges,” Gov. Kotek wrote. “I admire the work that you do, day in and day out, to provide the vital services Oregonians rely on.”

Read the letter to all state employees here.